Terms of Service

By creating an account, signing in or otherwise using the Service you confirm you have read, understood and agree to these terms and to our Privacy policy and Community guidelines. If you don’t agree, please don’t use the Service. When you accept these terms we keep a record of the version and date.

You must be 18 or over to create an account and use the Service. By using OneShetland you confirm that you are at least 18 years old. We may suspend or remove accounts where we have reason to believe a user is under 18.

You’re responsible for keeping your login secure and for all activity under your account. Provide accurate information and keep it up to date. Don’t share your account or impersonate anyone else. Tell us promptly if you think your account has been compromised.

OneShetland is a community platform connecting Shetland residents, businesses, community groups (“hubs”) and drivers. We provide the platform; we are not the seller of goods, the provider of services, or the employer of drivers. Transactions — deliveries, bookings, tickets, jobs and shifts, purchases — are between you and the relevant business, hub, driver or other user.

Use OneShetland lawfully and respectfully. You must not:

• do anything unlawful, fraudulent, abusive, threatening, harassing or harmful;
• post or share content that is objectionable — hateful, defamatory, obscene, sexually explicit, violent, or that demeans or targets any person or group;
• harass, bully, threaten, stalk or impersonate other users, drivers, businesses or staff;
• post other people’s personal information without consent, or spam, scam or mislead;
• attempt to disrupt the Service or gain unauthorised access to it or to other accounts.

See our Community guidelines for the full picture. We may suspend or remove accounts, and remove listings or individual items, that breach these terms.

Parts of OneShetland let you post content — listings, reviews, events, stories, photos, voice recordings, messages, comments, hub posts and profile information (“user content”). You keep ownership of your user content and grant us a worldwide, royalty-free licence to host, store and display it within the Service so we can run the platform. Where you choose to publish content publicly — such as a published event, offer or business listing — that licence also lets us feature it on OneShetland’s official social media pages to promote it and the community; email hello@oneshetland.com if you’d rather your content weren’t featured. You’re responsible for what you post and must have the rights to share it.

Reporting and blocking.

Every piece of user content and every user profile can be reported and blocked from within the app. To report content or a user, use the “Report” option on the post, message or profile; to block someone, use “Block” on their profile — blocking hides their content from you and prevents them contacting you.

Our commitment.

We review every report and act on objectionable content and abusive users — by removing the content and/or removing the user — within 24 hours of the report being made. You can also email us at hello@oneshetland.com. We may remove content or accounts at our discretion to keep the community safe.

Payments are processed securely by Stripe; we never store your full card details. By saving a card you authorise charges for the things you buy (deliveries, tickets, memberships, bookings, donations, subscriptions and purchases). OneShetland charges service fees — for example a per-delivery service fee, a booking fee on tickets, and business subscription fees. Applicable fees are shown before you pay. Businesses and hubs receive their funds through their connected Stripe account.

Business plans and add-ons are recurring monthly subscriptions that renew automatically until cancelled. You can cancel any time from your business dashboard; access continues until the end of the paid period. Fees already paid are non-refundable except where required by law.

Tickets, memberships, bookings, donations and shop/class purchases are sold by the relevant business or hub, not by us. Refunds, cancellations and fulfilment are the responsibility of that business or hub — contact them first. We can help mediate but are not a party to the sale. Section 11 sets out what businesses selling through OneShetland are responsible for.

Wallet. You can top up a OneShetland wallet to pay participating businesses. Top-ups are prepayments held via our payment provider for spending on the Service — the wallet is not a bank account, earns no interest, and can only be used within OneShetland. When you pay by wallet (including tap-to-pay and approve-on-phone charges) you authorise the deduction shown. If you close your account, we’ll refund any unused wallet balance to your original payment method.

Stamps, points and rewards. Loyalty stamps, points and rewards have no cash value and can’t be exchanged for money. Rewards are offered and honoured by the participating business, which may change or withdraw its scheme; we’re not responsible if a business ceases trading or declines a reward, though we’ll always try to help. Gaming the system (for example collecting stamps you didn’t earn) may lead to stamps, points or rewards being reversed and accounts suspended.

Fetch connects you with independent local drivers, who are self-employed community members, not our employees or agents. Items are carried at your own risk and we cannot guarantee their condition in transit. Do not request the carriage of prohibited items (see our Restricted goods policy). Your card is pre-authorised when a driver accepts and charged on delivery, including any waiting fee shown in the app.

Directory listings. The Directory includes listings compiled from publicly available sources so the community can find local businesses from day one. If you’re authorised to act for a business you can claim its listing free of charge; claiming may require verification. You must not claim a listing for a business you don’t represent. We may correct, merge or remove listings, and a business can ask for its listing to be amended or removed at any time. Having a listing doesn’t oblige you to sell anything through OneShetland; if you choose to, section 11 applies.

External job listings. Some vacancies in the Work section are gathered from public sources (for example Shetland Islands Council roles via myjobscotland). Applications for those are made on the source website, not through OneShetland, and we can’t guarantee an external listing is current or accurate — the source listing always takes precedence.

Peerie Bot and other AI-assisted features (drafting listings and content, transcribing recordings) generate their output automatically, and it can be wrong or incomplete — always review AI-drafted content before publishing or relying on it. Content you publish remains your responsibility even where AI helped draft it, and the acceptable-use rules above apply equally to what you ask AI features to do.

Games, streaks and leaderboards are for fun; we may adjust scores or streaks to correct errors or prevent unfair play. Referral schemes, promotions and any prize competitions may carry their own additional terms, shown where they apply.

The Service relies on third parties including Stripe (payments), Supabase (hosting and data), mapping providers, email and AI providers. Your use of those features is also subject to their terms. We’re not responsible for third-party services we don’t control, though we choose our providers carefully. Attributions for third-party data we display are listed on our Legal page.

The Service is provided “as is”. To the extent permitted by law, we are not liable for the acts of businesses, hubs, drivers or other users, for items carried via Fetch, or for indirect or consequential loss. Nothing here limits liability that cannot be excluded by law (including for death or personal injury caused by negligence, or for fraud).

You can stop using OneShetland at any time. You can delete your account from within the app at Account → Delete account, or see our Delete your account page. Deleting your account removes your profile and personal content; some records (such as anonymised order and payment records) are retained where the law requires, and any unused wallet balance is refunded as described above. We may suspend or terminate your account if you breach these terms or to protect the community.

We may update these terms; significant changes will be notified in-app or by email. These terms are governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts.

Questions about these terms, or want to report content or abuse? Use the in-app Report option, or email hello@oneshetland.com — it reaches Darren directly.