Restricted goods

Last updated June 2026

⚠️ Draft. These terms are a starting point and should be reviewed by a solicitor before launch. Operated by Darren Fullerton Consultancy Ltd, trading as OneShetland.

To keep Fetch safe and legal, some items can’t be carried by community drivers. This applies to everyone requesting and fulfilling deliveries.

Never allowed

Alcohol, tobacco and vapes
Cash, cheques or other monetary instruments
Weapons, ammunition, fireworks or explosives
Illegal drugs or controlled substances
Hazardous, flammable, corrosive or toxic materials
Live animals
Stolen, counterfeit or otherwise unlawful goods
Anything requiring a licence the driver doesn’t hold

Handle with care

Prescription medicines may only be collected through the proper pharmacy process and handed to the named person — drivers must not handle controlled drugs. Chilled, frozen, fragile or high-value items are carried at the customer’s own risk; OneShetland can’t guarantee their condition in transit.

No passengers

Fetch is for goods only. Drivers must not carry people as part of a Fetch delivery.

If in doubt

Drivers can decline any request they’re not comfortable with. Requesting prohibited items may lead to account suspension. Questions? Contact hello@oneshetland.com.

Questions? Contact hello@oneshetland.com.