Support

The quickest way to reach us for anything below is email: hello@oneshetland.com. Tell us what you were trying to do and, if you have one, your account email — it helps us find things faster.

Had a problem with a payment, refund, Wallet transaction, ticket, booking, pass or membership purchase? Email hello@oneshetland.com with what happened and, where you have them, the date and amount — we’ll look into it.

What’s covered and how refunds work is set out in our Terms of Service (see “Payments, fees and refunds”), and businesses selling on OneShetland also follow our Selling policy.

Trouble signing in? Use Forgot password from the sign-in page to reset it. Still stuck, or need help with something else on your account — changing your email, or deleting your account — email hello@oneshetland.com from the address on your account so we can verify it’s you.

Running a business, hub, event or listing on OneShetland and need help with your account, payouts, or getting set up? See For businesses, or email us directly at hello@oneshetland.com and we’ll help you sort it.

• Terms of Service
• Privacy Policy
• Selling policy
• Legal — everything legal about OneShetland, in one place